CORRECT DELIVERY DETAILS
It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, Picottee Floral Design will not refund any payment and a re-delivery fee will be processed before a second attempt of delivery is made. If you wish to send the order again it will be at full expense.
DAMAGED AND LOST ITEMS
Picottee Floral Design is not responsible for goods that are either damaged once delivered or not received. If the recipient is not home to receive the flowers, we will ensure to leave them in a safe place at the given address. Replacement of damaged or lost items is made at the discretion of Picottee Floral Design.
DELIVERY DAYS AND TIMES
Normal delivery hours for Picottee Floral Designare between 9am and 4pm Thursday-Saturday and 9am and 12pm Sunday. Picottee Floral Design offers same day delivery for orders submitted before 12pm AEST Thursday-Saturday. All other delivery times are subject to availability. Picottee Floral Design cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it. As Picottee Floral Design is closed on public holidays, we will deliver your gift on the next available business day.